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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Desiree Fletcher

Desiree Fletcher

June 3, 2025

5  out of  5
rating by Desiree Fletcher
"easy to work with & handles all my questions/concerns promptly!"
We responded:
"Thank you for the positive review, Desiree! We are always happy to help with your insurance needs!"
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Kay Strawn

May 29, 2025

5  out of  5
rating by Kay Strawn
"Michelle and all her office staff have always provided us with the utmost of professional, courteous and efficient information and action. They pay attention to detail and are very reliable. Keith and his team have taken care of all our insurance needs for the past dozen years. They were there for us through the Camp Fire and we are loyal clients. Kay and Tom"
We responded:
"Hi Kay! Thank you so much for this wonderful review! Our office always strives to provide excellent customer service. It has been an honor to service yours, and Tom's, insurance needs for all of these years! We appreciate you both!"
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Jeanne Daveggio

May 28, 2025

5  out of  5
rating by Jeanne Daveggio
"I have been going here for years. Even though home insurance keeps going up, I would never switch to another company. Keith McBride and especially Michelle Burton are the best agents ever. I highly recommend them. They are always there to help explain any changes going on in your policy. I moved away after my husband passed away in 2017, but I stayed with them. I had no plans in changing agents."
We responded:
"Thank you for your kind words, Jeanne! I am glad that you feel comfortable contacting the office when you have questions or concerns about your home insurance. We know things are a little crazy in California right now, but we really appreciate you sticking with us! Please reach out to us any time!"
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Lauri Touchette

May 23, 2025

5  out of  5
rating by Lauri Touchette
"My family's home and cars have been insured with Keith McBride - State Farm for at least a decade. They have always taken good care of our insurance needs, find us the best prices, and have great customer service skills. When I call or email, they respond quickly. I highly recommend them for your insurance needs."
We responded:
"Hi Lauri! I appreciate you taking the time to give our office a review, and for trusting us with your home and auto insurance! "
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Jackie Beckley

May 21, 2025

5  out of  5
rating by Jackie Beckley
"I love these guys! The staff is so personable and have been able to answer all of my questions with ease."
We responded:
"Thank you for the wonderful review, Jackie! It is always nice to hear that my staff has provided you with excellent customer service. Give us a call any time you have questions about your insurance!"
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Erik Saevke

May 21, 2025

5  out of  5
rating by Erik Saevke
"Sam was extremely helpful saving me some money with my homeowners insurance!"
We responded:
"Hi Erik! Thank you for the 5 stars! It is wonderful to hear that Sam was able to save you some money on your homeowners insurance! Please reach out to us any time you have questions about your policies."
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sandra graves

May 14, 2025

5  out of  5
rating by sandra graves
"I've have a great relationship dealing with this company! Great service always"
We responded:
"Thank you for your kind words, Sandra! It is wonderful to hear that my office always provides you with great service. We appreciate you!"
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Jason Exum

April 30, 2025

5  out of  5
rating by Jason Exum
"Keith McBride and staff are always pleasant, proffessional, and promt to help with any of my insurance needs"
We responded:
"Thank you for your kind words, Jason! Don't hesitate to reach out any time you need assistance with your insurance!"
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Russ Ahlstrom

April 10, 2025

5  out of  5
rating by Russ Ahlstrom
"Sam has always been very informational, efficient, professional and friendly. A pleasure to deal with. Great agency!"
We responded:
"Thank you for the 5 stars, Russ! It is wonderful to hear that you have received such outstanding customer service from Sam. We appreciate you!"
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Jennifer Griggs

April 10, 2025

5  out of  5
rating by Jennifer Griggs
"**Outstanding Service by Keith McBride and Team** For over 30 years, Keith McBride has consistently delivered exceptional customer service to my brother's family. He was always available to address their questions, and they frequently spoke highly of him. Recently, after their passing, I had the opportunity to engage with Keith's office as the Trustee of the estate. Michelle, in particular, went above and beyond to ensure a smooth transition during a challenging time. She was incredibly sweet, understanding, caring, and helpful, answering all my questions with patience and clarity. It’s unfortunate that State Farm in California no longer generates new policies for homes, as I would have wholeheartedly entrusted them again. That being said, I would **HIGHLY** recommend Keith McBride for your insurance needs. His office exemplifies professionalism, compassion, and reliability."
We responded:
"Hi Jennifer! I really appreciate your kind words. Although I wish it were under different circumstances, it is nice to hear that you received such wonderful customer service from Michelle. If State Farm starts insuring homes in California again we will be sure to give you a call. Please reach out to us if you need anything else in the meantime!"
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Bruce Thompson

March 31, 2025

5  out of  5
rating by Bruce Thompson
"Unfortunately, I lost employment with a local business I was dedicated to for almost 42 years. Thanks to Jenny Hernandez, with Keith McBride State Farm Insurance, I have been able to more easily maintain my premium payments for (2) vehicles. It's rare to currently find a person who will take the time to develop a customized payment plan. Jenny continues to exhibit genuine concern for my drastically altered income situation. She is such a profound asset to this Insurance Agency."
We responded:
"Hi Bruce! I appreciate you taking the time to leave our office such an outstanding review! Providing excellent customer service is a high priority for us, and we are lucky to have Jenny on our team. Give us a call anytime you need assistance with your auto insurance!"
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David Sutherlin

March 27, 2025

5  out of  5
rating by David Sutherlin
"Great service,have had homeowners for many years,just bundled w/ auto,saved substantialy.Thanks so much👍"
We responded:
"Thank you for the 5 stars, David! It is always nice to hear that we were able to save you money! I appreciate you allowing my office to assist you with your homeowners insurance and auto insurance needs. Reach out to us anytime! "
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Larry Ince

March 27, 2025

5  out of  5
rating by Larry Ince
"I have dealt with many insurance reps during my 83 years and I can tell you that this office has the best customer service of any insurance office I have ever encountered. Thank you to Keith and your staff for always taking such good care of your clients."
We responded:
"Thank you for your kind words, Larry! It is wonderful to hear that my office has provided you with such outstanding service. Reach out to us anytime you have questions or concerns about your insurance!"
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Susie Prater

March 26, 2025

5  out of  5
rating by Susie Prater
"I have had Keith McBride's State Farm Office handling all my insurance needs since he opened his office in Paradise ~ some 40+ years ago. His agents are always helpful, respectful and there when I need them. Keith himself, stepped in and took care of some issues I had during the Campfire. As far as I am concerned, you can't get a better group of people to handle all your insurance needs. I recommend you give them a call!!"
We responded:
"Hi Susie! I am incredibly grateful for your loyalty to our office and for your kind words. It is wonderful to hear that you received excellent service during the Camp Fire, and that you are still greeted with that same helpfulness and respect 6 years later. Don't hesitate to reach out any time you need assistance with your insurance!"
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Lizzy Sperske

March 26, 2025

5  out of  5
rating by Lizzy Sperske
"Sam has always given top tier customer service. I appreciate her excellent advice whenever I have questions and enjoy her welcoming demeanor each time I come in! Highly recommend!"
We responded:
"Hi Lizzy! Thank you so much for your wonderful review! I am thrilled to hear that Sam has provided you with top-tier customer service and valuable advice. Our office is always happy to help with your insurance needs!"
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Kaesy Iliff

February 27, 2025

5  out of  5
rating by Kaesy Iliff
"My wife and I met with Samantha today to go over our home and auto insurance needs. As usual she was very pleasant and professional. She answered all our questions with ease and helped us update our coverage. I would recommend meeting with her to anyone who wants to be sure they are properly covered. She was well prepared and explained our coverages to us clearly. She is a great asset to the State Farm family."
We responded:
"Thank you for the 5 stars, Kaesy! I am glad that you, and your wife, had a positive and productive meeting with Sam! Give the office a call anytime you need assistance with your insurance!"
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Reed Pendleton

February 27, 2025

5  out of  5
rating by Reed Pendleton
"My agent, Michelle, is always well prepared and very knowledgeable. My experience with State Farm (Keith McBride office and prior) has been excellent and reassuring."
We responded:
"Hi Reed! I appreciate your kind words! It is wonderful to hear that Michelle has provided you with excellent customer service. If you need assistance with your insurance in the future, please don't hesitate to reach out!"
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David Duffey

February 21, 2025

5  out of  5
rating by David Duffey
"I have been with State Farm through this office before Keith McBride took over from Wally Hutton and have stayed with them even though I have moved 125 miles away. They are always great to deal with, friendly, knowledgeable, and take care of issues rapidly. Not that I have had many issues. I would strongly recommend the McBride office to anyone needing insurance services. Sam Leiz was exceptional."
We responded:
"Thank you for the wonderful review, David! It means a lot that you have stayed with our office even after moving so far away. I am thrilled to hear that my team has consistently provided you with great service over the years. Please contact us any time you need assistance with your insurance! "
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Ryan Burkett

February 4, 2025

5  out of  5
rating by Ryan Burkett
"I’ve been with Keith’s office for 5 or 6 years now, and over that span I’ve only encountered positive experiences. I’ve experienced a hit and run, an encounter with a deer, and had a few rocks find my windshield. Regardless of the situation, Sam and Cory were there to provide assistance along the way. This office has a friendly/family atmosphere, who don’t treat you like just a client. They offer competitive rates and coverages, and when I compare prices their’s are always lower than their competitors. I still hope to meet Jake from State Farm someday! 😁"
We responded:
"Hi Ryan! Thank you for the outstanding review! I love to hear that my office has provided you with great service! Reach out to us anytime you need assistance with your insurance, and we'll let you know if Jake is ever in town!"
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Chloe Romero

February 1, 2025

5  out of  5
rating by Chloe Romero
"Receptionist is the sweetest!"
We responded:
"Thank you for the 5 stars, Chloe! We are lucky to have Jenny representing our office!"
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Cale Whitehouse

January 15, 2025

5  out of  5
rating by Cale Whitehouse
"These folks took good care of us during the Camp Fire, and continue to look out for us. They call us in to meet every year, review our coverages, and make sure we have everything covered that needs to be. I'm very comfortable with them."
We responded:
"Thank you for the 5 stars, Cale! It is wonderful to hear that you had good experiences with our office during the Camp Fire, and that our customer service has remained exceptional since that time. Reach out to us any time you need assistance with your insurance! "
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Erick Adams

January 8, 2025

5  out of  5
rating by Erick Adams
"Keith and his staff did a great job helping us with one of our customers who recently moved to California. Highly recommend great service. You will not be disappointed."
We responded:
"Thank you for leaving us a review, Erick! I am glad we were able to assist your customer with their move to California!"
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casey dodson

January 4, 2025

5  out of  5
rating by casey dodson
"I have been using this office for years now for multiple insurance policies, they have been wonderful over the years. Recently decided it was time to start looking into life insurance policies and my options. Cory Holt met with us and was awesome at explaining everything and walking my husband and I through the process. Really appreciate the level of service and time he spent with us."
We responded:
"Hi Casey! Thank you for taking the time to leave us such a wonderful review! It is great to hear that Cory was able to assist you, and your husband, in finding the life insurance policies that work best for your needs. If you ever need any assistance in the future, please don’t hesitate to reach out. We are always happy to help!"
Profile photo of Kyle Porter

Kyle Porter

December 9, 2024

5  out of  5
rating by Kyle Porter
"My car was involved in a small fender bender. I was not the driver. Sam at State Farm helped me get through the claim clearly with extra detail due to the fact that I was not the driver. The case was settled. She also helped me get the proper coverage I needed on the rest of my vehicles. By bundling my home and all my vehicles together with State Farm Sam saved me hundreds if not over a thousand dollars annually. I can't say enough about the fantastic team at Keith McBride's office in Chico, Five Stars!!"
We responded:
"Thank you for the 5-stars, Kyle! I am thrilled to hear that Sam was able to assist you through the claim process and help you save on your coverage. It’s always our goal to provide exceptional service. We appreciate your trust in us! If you need anything else, please don’t hesitate to reach out."
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Karen Angus

December 6, 2024

5  out of  5
rating by Karen Angus
"Been with Keith's office since 1994. He's a community conscious man with a non pushy approach on advice for coverage. His staff has changed over the years... always thorough and professional."
We responded:
"Thank you for your kind words, Karen! I really appreciate your loyalty to my office! We are always happy to help with your insurance needs!"